Privacy Policy

Welcome to AceCarriers.co.uk. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us.

1. Who We Are

Ace Carriers is a UK-based logistics and transportation company. Our website address is: https://www.acecarriers.co.uk.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

2. What Information We Collect

We may collect and process the following types of personal information:

Contact Information: Name, email address, phone number, and business address.

Booking & Service Details: Pick-up and delivery locations, dates, and goods transported.

Website Usage Data: IP address, browser type, pages visited, and time spent on site.

Communications: Emails, enquiries, feedback, or messages sent via our website or contact forms.

3. How We Use Your Information

We use your information to:

Provide and manage our logistics and delivery services.

Respond to enquiries or service requests.

Improve our website and customer experience.

Send service updates or essential communications.

Meet legal and regulatory obligations.

We do not sell your personal data to third parties.

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

Contractual Obligation: To fulfill our agreement with you.

Legitimate Interests: For business operations, customer service, and improving our services.

Consent: When you opt-in to communications or cookies (where applicable).

Legal Compliance: To meet regulatory or legal requirements.

5. Sharing Your Information

We may share your information with trusted third parties, including:

Delivery partners, subcontractors, or couriers.

IT and website service providers.

Legal, regulatory, or government authorities if required by law.

All third parties are required to handle your data securely and only for the intended purpose.

6. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience. These include:

Essential Cookies: Necessary for website functionality.

Analytics Cookies: To track website performance and usage (e.g., Google Analytics).

You can manage cookie preferences through your browser settings or via our cookie banner.

7. Data Retention

We retain personal data only for as long as necessary to:

Fulfill the purposes outlined above.

Meet legal or regulatory obligations.

Resolve disputes or enforce agreements.

8. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you.

Correct inaccurate or incomplete information.

Request deletion of your data (where applicable).

Object to or restrict data processing.

Withdraw consent at any time.

Lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

To exercise your rights, please contact us at:

Email: [Insert contact email]

Phone: [Insert contact number]

9. How We Protect Your Information

We implement appropriate technical and organisational measures to safeguard your data, including encryption, secure servers, and access controls.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Ace Carriers

Website: https://www.acecarriers.co.uk

Email: ashley.tomlin@acecarriers.co.uk

Phone: 07931513487

Address: 51 Draper Close, Andover, Hampshire, SP11 6YR